The whole landscape of IT support has changed forever. When the entire workforce is online and connected in their private lives, they don’t need their hands holding anymore. Add to that the innate resilience of the business systems we use today, and it’s time to ask what “end-user support” is for.
Atos clients are asking for more. Get a taste of how Atos is raising expectations in support with the Adaptive Workplace.
Our enterprise clients now want their employees to enjoy a service experience which matches the very best of consumer practice. The IT Service Desk transforms to become a genuine Enterprise Interaction Center – designed to take maximum advantage of self-service and peer-to-peer support techniques, and slashing operational support costs too.
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